Privacy Policy

Introduction

Medazon Health respects your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our website, telehealth booking flow, account features, intake forms, support forms, messaging features, and related services.

Information We Collect

We may collect information you provide directly, including your name, email address, mobile phone number, date of birth, address, appointment details, intake form responses, support request details, payment status information, and other information needed to provide appointment coordination, customer support, and service-related communication.

How We Use Information

We use personal information to provide and improve our services, process appointment requests, coordinate telehealth visits, send appointment confirmations and reminders, respond to customer support requests, provide account updates, process payments or billing notices, protect against fraud, maintain security, and comply with applicable legal obligations.

SMS Privacy Policy

We collect mobile phone numbers and SMS consent when users voluntarily provide this information through our website, appointment booking flow, account registration, checkout flow, intake forms, support forms, or customer support channels.

We use SMS messages to send telehealth appointment confirmations, appointment reminders, intake or form reminders, secure appointment links, booking updates, account updates, billing or payment notices, and customer support responses.

We use SMS data only to provide communications requested or consented to by the user. We do not sell, rent, share, or disclose mobile phone numbers or SMS opt-in consent data to third parties for marketing or promotional purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent. SMS opt-in data and consent will not be shared with any third parties.

Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT. After opting out, you may receive one final SMS confirming that you have unsubscribed. You may reply HELP or INFO for assistance.

Disclosure of Information

We may share information with service providers that help us operate our website, booking flow, payment processing, messaging, analytics, security, support, and related services. These service providers may only use information as needed to perform services on our behalf. We may also disclose information when required by law, to protect rights and safety, or with your consent.

Data Security and Retention

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. We retain information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

Emergency Notice

SMS communications and website forms are not intended for emergency medical situations. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room.

Contact Us

For privacy questions or SMS help, contact Medazon Health at medazonh@gmail.com or call 480-613-6527.